Some businesses will never get it, never. I couldn’t be more passionate about great service, my adult life has been peppered by the pursuit of the perfect service experience, delivering it or it being delivered. So far I’ve found that it’s massively hard to give, and sadly rare to get. A key milestone in that […]
Tag Archives: yabbit.com
What’s a great product without great service?
August 7, 2012
It’s rare that a great product would win without the support of great service, so why then are the two so quick to grow apart? The problem, I think, is success. Scale and its associated economies support the development of a product but rarely do they support the development of the accompanying services. There are […]
Solving service issues.
July 11, 2012
American Express recently published a report into the impact of Service on Customers, focusing on how the new socially connected consumer behaves versus their less connected counterparts, the findings are startling. One data point out of the report that should provide cause for concern is that an unhappy Social Media Savvy customer will voice their […]
yabbit.com–a feedback platform for business owners who care about great service…
May 22, 2012
Things don’t always go well, no matter how passionate you are as a business owner. What’s important, is what you do next. yabbit will help you to connect with your customers, on premise and off. Providing a platform to gather feedback about your business, and giving you a critical opportunity to respond when things have […]
April 4, 2013
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